Customer Questions & Answers
For more than 125 years, Home Federal has delivered outstanding service to customers in our community. We are now proud to announce that Town Square Bank has officially became a division of Home Federal. Together, we look forward to extending the tradition of personalized and friendly community banking to our customers. We value your relationship and are taking steps to make sure this transition is as seamless as possible.
Below are answers to frequently asked questions for Town Square Bank customers. Please contact a Customer Service Representative any one of our locations if you require more assistance. We look forward to building long-lasting relationships with you!
For Town Square Customers:
When will the merger take place?
The merger process will be completed in two (2) phases. The actual merger is currently scheduled to occur on March 18, 2014. On March 19, 2014, all Town Square Bank offices will have lobby signage and banners announcing Town Square Bank, a Division of Home Federal Savings & Loan Association. All documentation that is handed to a customer will reflect the new name of Home Federal Savings & Loan Association.
The second phase of the merger will be the conversion of Town Square Bank accounts from our current data processing system to Home Federal's data processing system, Fiserv. This is scheduled to occur starting at 5:00 p.m. on June 6, 2014 and will be completed by opening of business Monday, June 9, 2014.
What will happen to my Town Square Bank accounts?
All loan and deposit accounts held with Town Square Bank will become accounts with Home Federal on March 19, 2014. However, until the data processing system conversion is completed on June 9, 2014, your account statements, transaction receipts, and other documents you receive from us will have the Town Square Bank, a Division of Home Federal Savings & Loan Association or Home Federal Savings & Loan Association name on them.
Customers will still make their deposits, payments or other transactions at the
existing Town Square Bank offices.
Can Town Square customers go to Home Federal branches on March 19, 2014 and access their account?
No. Town Square customers will need to only use existing Town Square banking offices to access their Town Square account until after the data processing system conversion is completed. This applies to all Home Federal accountholders as well. They are to utilize their existing Home Federal branches to conduct their banking activity until the data processing system conversion is complete. Data processing system conversion is to be complete on June 9, 2014.
What will happen to the Town Square banking offices?
Town Square Bank will continue to operate a full-service banking office in every community currently served by Town Square Bank. However, both Home Federal and Town Square have offices in Ashland and Cannonsburg, and it would be inefficient for us to operate two branches so close to each other in the same community. Therefore, after the merger of the operations the current Town Square Bank office in Ashland will be consolidated into the Home Federal office in Ashland on Carter Avenue. Similarly, the current Home Federal office in Cannonsburg will be consolidated into the Town Square Bank office in Cannonsburg on US Rt. 60.
Important dates for the branch consolidations...
March 19, 2014- Merger of Town Square Bank into Home Federal Savings and Loan.
All Town Square Bank branches will change name to Town Square Bank a Division of Home Federal Savings & Loan Association.
To be determined...
The last day of business at Town Square Bank location at 621 Martin Luther King Jr. Blvd.
in Ashland and Home Federal location at 6628 US Rt. 60 in Cannonsburg.
Will the banking hours at any of the branch offices be changed?
YES – for the better! Beginning June 2, 2014 the hours will be:
All Branches of Town Square and Home Federal
Lobby Mon.-Thur. 8:30-4:00
Lobby Fri. 8:30-5:00
Lobby Sat. Closed
Drive-Thru Fri. 8:00-6:00
Drive Thru Sat. 8:30-12:00
Catlettsburg Branch only
Lobby Mon.-Thur. 8:00-5:00
Lobby Fri. 8:00-6:00
Lobby Sat. 8:30-12:00
Drive-Thru Mon.-Thur .n/a
Drive-Thru Fri. n/a
Drive Thru Sat. n/a
Notices will be posted in lobbies and mailed to customers.
What about the Town Square Bank employees?
Most of Town Square Bank employees are joining Home Federal. Our President and CEO, Bruce VanHorn, will be joining Home Federal as President. Gene Coffman, Jr. will remain CEO of Home Federal.